Elevate your career with Flair Airlines as a Customer Regulatory Compliance Specialist based in Calgary, AB. Lead case management and regulatory compliance to enhance customer experiences and support effective resolutions.

As a full-time member of Flair’s Customer Experience team, you will manage complex customer and regulatory cases, including compensation claims and accessibility inquiries. Your role focuses on reviewing documentation, monitoring regulatory developments, and coordinating with various internal teams to ensure compliance and improve customer service.

Key Responsibilities:
• Manage complex customer cases and regulatory matters
• Review case histories and assess documentation accuracy
• Interpret and apply regulatory compliance standards




• Monitor regulatory developments and update policies
• Compile investigation packages and prepare documentation

Requirements:
• Bachelor’s degree or equivalent experience preferred
• 3-5 years in regulatory compliance or customer relations
• Strong analytical and communication skills required
• Experience with Zendesk or similar tools is an asset
• Explicit criminal record check required

Support Flair Airlines by applying your expertise in regulatory compliance to facilitate exceptional customer outcomes.
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📌 Customer Compliance Specialist at Flair Airlines (Alberta)
🏢 Flair Airlines
📍 Alberta