Transform customer interactions at Quantiphi as a Senior CCaaS Architect, located in Toronto with a hybrid work model. Bring over a decade of experience in deploying conversational AI platforms like Google Dialogflow CX.

This role focuses on the strategic design and configuration of AI-driven customer engagement solutions. You will collaborate with architects, manage integrations, and ensure high-quality customer journeys. Emphasizing your strong competencies in chatbot development and AI technologies will be key to your success.

Key Responsibilities:
• Design intents, entities, and conversational flows for Dialogflow CX
• Oversee configuration and deployment processes with efficiency
• Create documentation and administration guides for internal teams




• Conduct user acceptance testing and production turnarounds
• Improve ongoing solutions through analytics and user feedback

Requirements:
• Minimum of 10 years in relevant technologies and implementations
• Advanced understanding of Google Dialogflow CX functionalities
• Ability to produce transparent technical documentation
• Strong time management and problem-solving skills
• Knowledge of CCaaS and related platforms is preferred

Contribute to impactful digital transformations and customer service excellence with Quantiphi’s talented team.
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📌 Senior CCaaS Architect at Quantiphi (Ontario)
🏢 Quantiphi
📍 Ontario