Operational Excellence Manager – Debt Collection Operations We are looking for an Operational Excellence Manager to support a large UK energy retailer. Working as part of a front-line debt collection workplace, you will help operational teams improve their performance by applying practical Operational Excellence methods and techniques.
Key responsibilities Support performance improvement initiatives within front-line debt collection operations.
Identify opportunities to improve operational processes and ways of working.
Apply Operational Excellence techniques to address performance challenges.
Work with operational teams and relevant stakeholders to define and implement improvements.
Help translate improvement opportunities into practical actions.
Support the review of results and the continuous improvement of operational performance.
What we are looking for At least 5 years of relevant professional experience.
Strong experience in Operational Excellence and operational performance improvement.
Practical experience applying Operational Excellence techniques within operational teams.
Ability to work effectively with front-line teams and business stakeholders.
Strong analytical, problem-solving and communication skills.
Professional command of English.
Location: Windsor, UK
On-site presence: approximately every couple of weeks
Start: as soon as possible
Initial duration: approximately 6 months
Candidate location: UK-based candidates are preferred; candidates based elsewhere in Europe may also be considered where regular travel to Windsor is feasible