Elevate your career as the Customer Services Manager for Parts and Services at Sandvik Mining in Lively, ON. Drive customer service excellence and lead a dedicated support team in a dynamic environment.

In this leadership role, you will oversee the Canadian Customer Support Centre, focusing on parts supply and enhancing customer satisfaction. Your expertise in service performance, critical issue resolution, and operational improvements will be essential to foster a customer-centric culture. You will also manage team development, KPIs, and service-level expectations efficiently.

Key Responsibilities:
• Lead and develop the customer support team in Canada
• Manage critical customer issues and service recoveries
• Coordinate cross-functional responses for logistical support




• Establish and track customer service KPIs
• Drive operational excellence and continuous improvement

Requirements:
• Minimum 5 years of leadership experience in relevant fields
• 3-5 years of experience managing customer service teams
• Robust knowledge of parts ordering and fulfillment
• Proven ability in CRM, ERP, and Microsoft Office
• Preferred post-secondary education in business or supply chain

Bring your leadership skills and dedication to customer service to make an impact at Sandvik Mining in Lively!
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📌 Customer Services Manager at Sandvik Mining (Ontario)
🏢 Sandvik Group
📍 Ontario