Job Description
Cornerstone Building Brands is seeking a Warranty/Field Service Technicianto perform in-field warranty and service repairs and adjustments on window and door products. Provide technical feedback on product performance and deficiencies. Communicating with dealers on the status of specific services issues. This position requires independent judgment, problem solving ability, keen observation skills and effective responsibility assumption. The required problem-solving skills demand prompt action in making craftsman-like repairs or product replacements for customer satisfaction. Exceptional communication and interpersonal skills are essential for success in the position. Internal contacts will be all levels of employees and Territory Managers. External contacts are homeowners, contractors and distributors. This position is for Calgary and area. This Technician preferred to have glass glazing experience.

DUTIES AND RESPONSIBILITES

Responsible for completion of all service requests in assigned territory

Perform field repairs, glass replacements, operational adjustments and repair

Conduct field evaluations and inspections

Provide documentation on work performed for each service call

Review daily schedule of appointments with Service Scheduler for effective routing and confirm appointments with customers prior to arrival

Work closely with service scheduler providing feedback on complete and incomplete service requests





Document requirements for follow-up appointments

Assist in the scheduling of follow-up appointments

Provide technical feedback

Document information gathered in the field regarding operational and design deficiencies

Provide recommendations for modifications

Operate service Van/ truckin a courteous and safe manner

Maintain parts inventory in assigned service vehicle

Monitor supply levels of parts and materials, restock as needed

EQUIPMENT PROVIDED

Tools, Equipment, PPE will be provided

Mobile Phone

Assorted hand and power tools

Service Vehicle

Glass cup

Steel-toed Safety shoes

Uniform Shirts

Safety Gloves and glasses

Qualifications

1 to 5 years of working experience as a service technician

Must have a valid class 5 driver's license and clean driver's abstract

Able to work in all inclement weather conditions

Able to work off ladders and scaffolding

Additional Information
Ply Gem Canada is committed to an inclusive, equitable and accessible workplace. We encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

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📌 Warranty/Service Technician (Alberta)
🏢 Cornerstone Building Brands
📍 Alberta