Join Parallels as a Technical Account Manager, empowering customers through innovative technology solutions. This fully remote role allows you to work effectively from anywhere while ensuring system performance and stability.

As a key member of our team, you will lead the onboarding of customers and manage technical projects that drive success. This involves a close partnership with sales and engineering teams to architect and deploy solutions tailored to client needs. You will guide clients on best practices, performing detailed health checks and providing proactive risk assessments tailored to our customers.

Key Responsibilities:
• Manage customer onboarding journeys for Parallels RAS
• Deploy and configure new solutions for optimal service
• Collaborate across teams to ensure seamless delivery




• Capture technical specifications and maintain thorough documentation
• Drive resolutions for reported issues and customer requests

Requirements:
• Experience in Computer Science or equivalent
• Familiarity with VDI and cloud technologies, including Azure
• Ability to design and implement system upgrades
• Experience writing technical documentation and conducting training
• Robust interpersonal skills for client interactions

Leverage your technical account expertise to deliver customer satisfaction at Parallels, working remotely and flexibly.
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📌 Technical Account Manager - Work Remotely (Quebec City)
🏢 Parallels
📍 Quebec City