Become a Technical Support Specialist with Sectigo, the leader in digital trust solutions. Engage with a global customer base, providing expert troubleshooting and support from our Ottawa office.

Sectigo is seeking a skilled Technical Support Specialist to be the first line of defense for technical issues faced by partners, enterprises, and organizations. This role will enable you to demonstrate your networking knowledge, customer communication skills, and problem-solving abilities in a team-oriented environment. Expect to provide effective resolutions while following established protocols and contributing to the team’s knowledge base.

Key Responsibilities:
• Serve as the first point of contact for technical support requests
• Provide clear and professional responses to various technical inquiries




• Conduct troubleshooting to identify customer issues
• Document all case details and resolutions accurately
• Escalate cases when necessary to senior support teams

Requirements:
• Bachelor’s degree in Computer Science or related field
• Minimum 1 year of technical support experience preferred
• Knowledge of TCP/IP networking fundamentals required
• Experience with ticketing platforms like Zendesk or Jira
• Strong problem-solving and communication skills

Elevate your career at Sectigo by leveraging your technical expertise to support a trusted global brand.
#J-18808-Ljbffr

📌 Technical Support Specialist at Sectigo (Quebec City)
🏢 JSI
📍 Quebec City