"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagueswho are focused on providing efficient service and meaningful experiences.Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic perks like:

Discounted lodging accommodations at Hyatt worldwide

Discounted transit passes

Recognition programs

Excellent training and professional development

Hyatt Vancouver Downtown Alberni is seeking a dedicated, passionate, and customer service-oriented full-time Concierge to join our team on a full-time basis.

Job responsibilities include, but are not limited to, the following:

Provide exceptional service by acting promptly, graciously and professionally, with genuine care and attention to detail

Exceed service expectations proactively, promptly, professionally, with genuine care to attention and detail

Be the main point of contact in our lobby for our hotel guests and residents

Greet guests and residents at the Hotel Concierge desk

Assists with and arranges bookings/tickets and reservations, upon request

Accepts deliveries of packages and goods on behalf of hotel guests and residents, logging as required.

Book service elevator access for residential needs including:moves in/out, contractors, deliveries etc.

Maintains expertise and up to date knowledge on contacts with local venues, entertainment, restaurants, attractions, theatre, directions, transportation, sports and other engagements as needed

Assist with the organization of on-site events and special requests for our guests and residents

Refer guests and residents to hotel amenities, fitness facility, Orrin Spa, Carlino Restaurant,



Front Desk, parking etc.

Focus attention on guest and resident needs, remaining calm and courteous at all times

Ability to solve problems and handle complaints and requests, as required

Maintains positive internal and external relationships with our guests, residents, vendors and suppliers.

Possess a high level of creativity and the ability to “think outside the box”

Follow department policies, procedures and service standards

Communicate any guest or resident related information to other departments and conduct follow up, as required

Undertakes other ad hoc related responsibilities, as required

Hourly wage is at $32.66

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

Qualifications

2 years of experience as a concierge is preferred

Member of Les Clefs d’Or is an asset

Previous experience in a similar capacity within another luxury or upscale hotel brand is an asset

Previous customer related experience required

Outstanding customer service, with superior verbal & written communication, organizational and problem-solving skills

Experience with Microsoft Office, Open Table, ALICE software is preferred

Ability to work cohesively as part of a team and independently at times

Flexible availability - this role will work AM/PM shifts including weekends and holidays (as required).

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

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📌 Concierge (British Columbia)
🏢 Hyatt Hotels
📍 British Columbia