Join Synoptek as an IT Support Engineer II, where you will be at the forefront of client engagement and technical support. This role focuses on ticket resolution and utilizing advanced analytics for effective problem-solving.

Located in Saint John, this position emphasizes the importance of client interactions and technical expertise in delivering first-class support. As an integral part of the Synoptek team, you will be responsible for managing tickets and maintaining compliance with security standards. Your proactive approach will contribute to our clients' success.

Key Responsibilities:
• Triage support tickets for prompt resolution
• Communicate effectively with clients regarding their issues
• Implement root cause analysis for IT problems




• Manage deployments for patches and updates
• Uphold security and ethical standards in all interactions

Requirements:
• Degree in a related field or equivalent experience
• Minimum of 2 years in a technical support role
• Experience with Microsoft and Mac operating systems
• Must possess or be able to obtain relevant IT certifications
• Solid skills in problem-solving and analytical thinking

Help drive technology solutions as an IT Support Engineer II with Synoptek in Saint John.
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📌 IT Support Engineer II Synoptek Saint John (Newfoundland and Labrador)
🏢 Synoptek
📍 Newfoundland and Labrador