Elevate your technical support career with Jolera as a Systems Support Professional in Toronto. You will provide exceptional service and resolve user issues across various devices and systems.

In this on-site role, you will be the first point of contact for clients, ensuring they receive best-in-class resolutions. Your expertise in troubleshooting and multitasking will aid in managing service tickets while maintaining ownership of support incidents. You will leverage your broad knowledge of Windows, iOS, and VMware to assist customers effectively.

Key Responsibilities:
• Process service tickets and assign appropriately
• Maintain ticket ownership through support lifecycle
• Escalate critical issues as necessary




• Perform in office diagnostics and problem determination
• Document activities and technical information in detail

Requirements:
• 1-3 years in technical support
• Relevant Degree/Diploma or equivalent experience
• Strong communication and problem-solving skills
• Knowledge of Windows and Mac Operating Systems
• Familiarity with ticketing systems is an asset

Bring your technical expertise and customer service skills to Jolera, enhancing user experiences and driving satisfaction.
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📌 On-Site Systems Support at Jolera (Ontario)
🏢 Jolera
📍 Ontario