PROCESS IMPROVEMENT ANALYST (CO-OP) - FALL 2026
About telMAX Inc.
Based in York Region, telMAX is a private equity-backed all-fibre digital infrastructure platform that provides a 21st-century alternative to traditional telecom networks. Recognized for four consecutive years as Canada’s Fastest ISP with an industry-leading net promoter score of over fifty, telMAX is continuing its rapid growth plan to bring its all-fibre network to residential and business customers across Southern Ontario.

Your Position & How You Will Contribute:
Reporting to the Operations team, the Process Improvement Analyst will support the documentation, organization, and improvement of business and field processes across the organization. In this role, you will work closely with cross-functional teams to capture how work is performed today and convert it into clear process maps, Standard Operating Procedures, and operational documentation that improve consistency, visibility, and efficiency.

This is a hands-on, learning-focused opportunity that provides exposure to day-to-day operations while developing practical skills in process improvement, documentation, and cross-functional coordination.

Responsibilities & Key Duties:

Document current business and field processes by working with team members to understand workflows and turn discussions into explicit process maps and written procedures

Develop, update, and maintain process maps, flowcharts, and Standard Operating Procedures to support operational consistency and clarity

Identify gaps, inefficiencies, duplication, or inconsistencies in existing workflows and suggest practical process improvements

Organize and maintain a centralized repository of process documentation, templates, trackers, and reference materials

Support contract and vendor documentation by organizing files, tracking key dates (renewals, expiries, milestones), and ensuring records are accurate and up to date





Assist with vendor and contractor onboarding by collecting required forms, certifications, and supporting documentation

Maintain operational trackers and support accurate data entry within internal tools and spreadsheets

Assist in preparing reports, summaries, dashboards, and presentation materials for leadership and cross-functional updates

Coordinate with Operations, Procurement, Finance, and other internal teams to gather information and support alignment across processes

Contribute to process standardization initiatives that improve efficiency, visibility, and scalability across the organization

What You Bring:

Strong organizational skills with the ability to bring structure to unorganized information

High attention to detail and accuracy with documents and data

Ability to translate conversations and working sessions into clear written documentation

Strong written and verbal communication skills

Ability to manage multiple priorities and work independently

Interest in operations, process improvement, and organizational effectiveness

Experience:

Previous co-op, internship, or office experience is an asset

Exposure to process documentation, workflow mapping, or operational coordination is an asset

Basic understanding of contracts, procurement, or administrative operations is an asset

Education:

Must be currently enrolled in an official co-operative education program at a recognized Canadian post-secondary institution





Currently enrolled in a college or university program such as Business Administration, Operations Management, Supply Chain, Industrial Engineering, Commerce, or Project Management

Eligibility to work full-time during the co-op term as per school guidelines

ImPACT Values

Performance & Commitment

We hold ourselves to the highest standards, delivering exceptional results through dedication, accountability, and continuous improvement. Our commitment to excellence drives us to push boundaries, take ownership, and always follow through.

Agility & Collaboration

We move rapid, adapt with courage, and work together to solve challenges. Through empowerment and open communication, we foster a culture where bold ideas thrive. We leverage our collective strengths, achieve shared success and deliver exceptional results for our customers and teams.

Customer Centricity

In every decision we make, we think through the customer’s lens. We know that anticipating and exceeding their expectations isn’t just good service—it’s the foundation of who we are. By staying deeply connected to our customers’ needs, we build loyalty, enhance our reputation, spark positive word-of-mouth and drive company growth.

Trust & Integrity

We build trust by acting with integrity, respect, and transparency in everything we do. We communicate with each other openly and presume positive intentions. By upholding these principles, we strengthen relationships, create a culture of respect, and empower teams to succeed together.

Equity Statement
telMAX Inc. is an equal opportunity employer committed to fostering an inclusive and accessible workplace, welcoming applications from all individuals. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates during the selection process as well as throughout employment.

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📌 Process Improvement Analyst Co-op (Ontario)
🏢 telMAX
📍 Ontario