Service Advisor - Dixie Toyota Pay Rate: $50000 - 50000 per year Dixie Toyota

Service Advisor – Automotive Service Department
Dixie Toyota | Mississauga, ON
Job Type: Full-Time
Salary: $50,000 per year + performance-based KPI bonuses
Schedule: 32–40 hours per week, 5 days per week, Monday to Saturday

About the Role
Dixie Toyota is looking for a motivated, customer-focused Service Advisor to join our busy Service Department.

As a Service Advisor, you will be the primary point of contact for customers throughout their vehicle's service and repair experience. You will listen to customers' concerns, recommend appropriate maintenance and repairs, prepare estimates and repair orders, and keep customers informed throughout the service process.

You will work closely with Service Technicians and other members of the dealership team to ensure repairs are completed accurately, efficiently, and to a high standard.

This is an excellent opportunity for an automotive qualified who enjoys working with customers and wants to build a long-term career in the automotive industry.

Key Responsibilities

Greet customers in person and by phone in a professional and welcoming manner

Listen to customers' vehicle concerns and accurately identify their service needs

Schedule and coordinate vehicle service appointments

Prepare accurate repair orders, estimates, and required documentation

Recommend appropriate maintenance and repair services based on manufacturer guidelines and vehicle needs

Explain recommended services, repairs, pricing, and timelines clearly to customers

Communicate repair status and provide regular updates throughout the service process

Coordinate with Service Technicians to ensure timely and accurate completion of repairs

Review completed work with customers and explain services performed

Promote manufacturer maintenance schedules, service programs, and dealership products





Identify additional service opportunities while maintaining a customer-first approach

Build and maintain long-term customer relationships

Follow up with customers as required to ensure satisfaction

Maintain accurate customer and vehicle records

Work as part of a collaborative Service Department team

Follow all dealership policies, procedures, and health and safety standards

What We're Looking For

Grade 12 diploma or equivalent; post-secondary education is an asset

Previous Automotive Service Advisor, Service Consultant, Automotive Customer Service, or dealership experience is preferred

Strong automotive knowledge and understanding of vehicle maintenance and repair is an asset

Excellent communication and customer service skills

Strong listening, organization, and problem-solving skills

Ability to explain technical information clearly to customers

Comfortable working in a fast-paced, customer-focused environment

Basic computer and mathematical skills

Experience with PBS dealership software is an asset

Ability to work a flexible schedule, including Saturdays

Valid Ontario driver's licence

Ability and willingness to operate both automatic and manual transmission vehicles

Legally authorized to work in Canada

Compensation & Benefits

$50,000 annual base salary + KPI-based performance bonuses

Full-time employment, 32–40 hours per week

Bi-weekly pay, paid every second Thursday

Ongoing training and professional development

Career growth opportunities within Toyotoshi Group Canada





Supportive and collaborative team environment

Safety shoe reimbursement after 3 months

Employee discounts on vehicle purchases, parts, and service

Comprehensive group benefits, including life and disability insurance

Paid sick leave after 1 year of employment

Paid vacation time

Paid birthday day off after 1 year of employment

Schedule
This position requires 5 days per week between Monday and Saturday , for a total of 32–40 hours per week .

Your shift will be assigned by your Team Leader upon hire and may be adjusted based on business needs.

A one-hour unpaid lunch break is provided.

Why Join Toyotoshi Group Canada?
Toyotoshi Group Canada operates five dealerships across Ontario and Quebec. Our Ontario dealerships — Dixie Toyota, Ideal Honda, and Meadowvale Toyota — have proudly served their communities for more than 30 years.

We believe in creating a workplace where employees are supported, respected, and given opportunities to develop their careers. Our core values of Trust, Care, and Grow guide the way we work with our customers and our team members.

Toyotoshi Group Canada is proud to have been recognized as one of Canada's Top 100 Great Places to Work by the Great Place to Work® Institute of Canada.

Equal Opportunity Employer
Dixie Toyota is an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) .

Dixie Toyota does not use artificial intelligence (AI) to screen or evaluate job applications. Every application is reviewed individually by our hiring team.

Due to the volume of applications received, only candidates selected for an interview will be contacted.

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📌 Service Advisor - Dixie Toyota (Ontario)
🏢 Plaza Kia
📍 Ontario