Requirements

Bilingual – English and French

1 year of supervising experience

Reports to: Unit Manager

JOB DESCRIPTION
CORE EXPECTATIONS

Provide friendly, enthusiastic, and courteous service at all times; respond to customer inquiries regarding service; communicate to guests to he them understand proper use of the area.

Ability to interact with customers and co-workers in order to assure compliance with company service standards, including managing customer concerns and complaints, as well as company inventory and property control procedures.

Must have sufficient mobility to perform assigned tasks within production and service time frames established for the job.

Maintain a high standard of personal appearance and hygiene at all times, by presenting themselves on-time, well-groomed and in full-approved uniform.

Maintains all departmental standards and procedures.

Provide leadership to staff which would include training, direction, scheduling,



and supervision.

Learns and masters all positions of those they manage

Provides thorough information regarding menu and menu items.

Demonstrates a sincere passion for food & beverage and customer service.

Ensure efficiency in day-to-day operations (including break schedules, Quality Assurance, Health and Safety, and positive team dynamics)

Performs other tasks as assigned but not limited to the duties listed above.

KEY RESPONSIBILITIES

Ensure entire cash handling and register function performed accurately and consistently

Contribute toward profitability store through seeking opportunities to enhance sales

Cash over shorts

Managing employee sick calls

Training staff

Manage less than 10 employees on the floor at a time

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📌 Supervisor, Full Time (Quebec City)
🏢 Compass Group Canada
📍 Quebec City