The Courtyard by Marriott Edmonton Downtown is seeking an Assistant Front Office Manager to support the leadership of our guest services team. This role assists in ensuring guest satisfaction, maintaining service excellence, and driving operational efficiency at the front desk. The ideal candidate is a proactive leader with strong communication skills, a passion for hospitality, and the ability to inspire associates to deliver exceptional guest experiences.

As a Concord Leader you will be responsible to:

Inspire greatness in your team.

Encourage and support team members to reach their full potential.

Create a work environment that is a Great Place to Work for all.

Lead with integrity, transparency, respect, and professionalism.

Care for your team and their families.

Key Responsibilities:

Support and train associates to deliver exceptional guest service and resolve concerns proactively

Monitor Guest Satisfaction Survey (GSS) results, create action plans for improvement, and recognize top performers

Assist with front office operations, revenue strategies, and inventory management

Oversee staff scheduling, hiring, onboarding, and performance management to maintain a strong team

Ensure compliance with safety programs, emergency procedures, audits, and corporate policies

Assist in developing and managing departmental budgets and financial objectives





Partner with the Guest Service Manager to drive service culture and operational excellence

Qualifications:

Previous hotel front office or guest services supervisory/management experience

Strong knowledge of guest service standards, recovery planning, and associate training

Ability to analyze guest satisfaction data and implement improvement strategies

Excellent communication, leadership, and organizational skills

Strong financial acumen and knowledge of budgeting/accounting procedures

Benefits

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-term disability options

Tuition assistance

Discounted room rates at Concord-managed hotels

Training, development, and career advancement opportunities

Why Join Concord?
At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones— Quality, Integrity, Community, Profitability, and FUN! —our associates proudly cheer:

“We Are Concord!”

We are an equal chance employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Status: Full time

Compensation: $43,000 - $45,000 / Per Year

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📌 Asst Front Desk Manager CAN (Alberta)
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