We are seeking a detail-oriented, hands-on, results-driven Inside Sales Representative with proven communication skills and a strong work ethic to thrive in a fast-paced, high-energy workplace. Responsibilities include selling TD SYNNEX products and/or services by phone and generating prospective customers through cold calling. You will qualify and follow up on sales leads and guide new customers through the reseller application process.
What You’ll Do Service, grow, and develop a portfolio of accounts
Meet all measurable daily performance standards (calls, orders, selling time, quota)
Achieve assigned revenue, gross profit dollars, and gross profit percentage goals
Provide pricing and product availability to customers as needed
Position products and service programs aligned to customers’ business needs
Maintain current customer profiles and information as requested
Return Merchandise Authorizations (RMA): submit requests to Customer Service when applicable
Make outbound calls; prospect and qualify customers
Provide estimated delivery dates (ETA) and shipping information as requested
Process orders correctly and accurately; maintain backorders and consolidate accounts as required
Access and navigate customer portals for major retailers (Amazon, Best Buy, Walmart) to review/prepare orders, verify pricing and availability, and meet portal-specific compliance requirements
Partner with internal teams to support e‑tail activities: product page optimization, promotions, shipment tracking, and performance metrics in line with partner compliance policies
Support account development with an outside associate or Business Development Representative
Deliver excellent follow-up and customer service on all customer requests
Leverage AI tools (e.g., Microsoft Copilot) to enhance prospecting, email drafting, and account analysis in accordance with TD SYNNEX security and privacy policies
Participate in weekly calls with vendors and resellers to align priorities, share updates, and resolve operational issues
Attend all scheduled TD SYNNEX training initiatives, reseller/industry events, and TD SYNNEX events
What We’re Looking For High school diploma required; university or post‑secondary education is an asset combined with six (6) months of inside sales experience or two (2) years of related industry experience
Strong desire to learn and willingness to take initiative
Innovative and self‑motivated
Excellent written and verbal communication, strong organizational skills, and attention to detail
PC literate—MS Word and Excel
Experience with generative AI and productivity tools (e.g., Microsoft Copilot) and the ability to integrate them into the sales workflow while adhering to data governance and confidentiality policies
Experience working with e‑tailers and their portals, including Amazon, Best Buy, and Walmart; understanding of best practices and compliance requirements for these partners
Strong cross‑functional relationships
Occasional extended hours and weekend conference attendance




Core competencies for this role include communication, detail orientation, interpersonal skills, and sales acumen
Salary Range Salary Range Requirement Actual annual compensation offered will be based on several variables including geographic location, work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This salary range for this position is $50,000 - $58,000 CAD
À propos du poste Assurer le service, la croissance et le développement d’un portefeuille de comptes
Atteindre toutes les normes de performance quotidiennes mesurables (appels, commandes, temps de vente, objectifs)
Atteindre au minimum les objectifs assignés de revenus et de marge brute (en dollars et en pourcentage)
Fournir aux clients les prix et la disponibilité des produits, au besoin
Proposer des produits et des programmes de services adaptés aux besoins d’affaires des clients
Maintenir à jour les profils et renseignements des clients, selon les demandes
Autorisation de retour (RMA) : transmettre la demande au service à la clientèle, au besoin
Effectuer des appels sortants; prospecter et qualifier des clients potentiels
Fournir, au besoin, les délais de livraison estimés (ETA) et l’information d’expédition
Traiter les commandes correctement et avec exactitude; assurer la gestion des commandes en attente et la consolidation des comptes
Accéder et naviguer dans les portails clients de grands détaillants (Amazon, Best Buy, Walmart) pour consulter/préparer les commandes, vérifier la tarification et la disponibilité, et respecter les exigences de conformité propres à chaque portail
Collaborer avec les équipes internes pour soutenir les activités avec les détaillants en ligne (e‑tailers) : optimisation des fiches produits, promotions, suivi des expéditions et des indicateurs de performance, dans le respect des politiques de conformité des partenaires
Appuyer le développement de comptes avec un(e) associé(e) externe ou un(e) représentant(e) au développement des affaires
Assurer un excellent suivi et un service à la clientèle exemplaire pour toutes les demandes
Exploiter des outils d’IA (p. ex., Microsoft Copilot) pour optimiser la prospection, la rédaction de courriels et l’analyse de comptes, en conformité avec les politiques de sécurité et de confidentialité de TD SYNNEX
Participer aux appels hebdomadaires avec les fournisseurs et les revendeurs pour aligner les priorités, partager les mises à jour et résoudre les enjeux opérationnels
Participer à toutes les initiatives de formation prévues de TD SYNNEX, ainsi qu’aux événements de l’industrie,



des revendeurs et de TD SYNNEX
profil recherché Diplôme d’études secondaires (DES) exigé; des études universitaires ou postsecondaires sont un atout, combinées à six (6) mois d’expérience en ventes internes ou deux (2) ans d’expérience pertinente dans l’industrie
Forte volonté d’apprendre et sens de l’initiative
Esprit d’innovation et autonomie
Excellente communication (orale et écrite), sens de l’organisation et souci du détail
Aisance avec l’informatique (MS Word et Excel)
Expérience avec des outils d’IA générative et d’aide à la productivité (p. ex., Microsoft Copilot) et capacité à les intégrer au flux de travail des ventes, dans le respect des politiques de gouvernance et de confidentialité des At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
Our Values At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well‑being through seminars, events, and our global Life Empowerment Assistance Program.
Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed.
Make the Most of our Global Organization: Network with other new co‑workers within your first 30 days through our onboarding program.
Connect with Your Community: Participate in internal, peer‑led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Additional Information At TD SYNNEX (NYSE: SNX), we’re proud to share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. With diverse backgrounds, expertise and experiences, our co‑workers make us who we are. When we seek to understand one another and recognize the power of the individual, we demonstrate respect and dignity; we learn, evolve and unlock potential to achieve outstanding results for our customers and win together. To learn more, visit www.TDSYNNEX.com or follow us on Twitter, LinkedIn, and Facebook.

#J-18808-Ljbffr

📌 Sales Rep I (Ontario)
🏢 SYNNEX
📍 Ontario