Elevate your career with Canada Life as a Bilingual Customer Service Specialist in our Creditor Underwriting Call Centre. Engage with insurance applicants and support underwriting decisions with your expertise.

This permanent full-time role is perfect for candidates comfortable discussing medical information with empathy and accuracy. You will manage a high volume of calls, collect medical details, and document interviews meticulously. Your professionalism and knowledge of medical terminology will be key in maintaining confidentiality and supporting underwriting processes effectively.

Key Responsibilities:
• Manage incoming and outgoing calls in a structured environment
• Collect medical information through standardized questionnaires




• Document disclosures accurately using internal systems
• Process applications as per underwriting requirements
• Collaborate with underwriters for additional information

Requirements:
• Bilingual in French and English is essential
• Background in call centers, healthcare or insurance
• Knowledge of medical terminology required
• Strong attention to detail and data entry skills
• Skilled judgement and commitment to confidentiality

Bring your customer service skills and medical knowledge to enhance the applicant experience at Canada Life.
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📌 Bilingual Customer Service Specialist Canada Life (Ontario)
🏢 TechAlliance of Southwestern Ontario, London Economic Development
📍 Ontario