Drive exceptional customer service as a Customer Experience Specialist for CN's Retail Segment. This role involves managing logistics and enhancing shipment coordination in a supportive team environment.
As a Domestic Customer Experience Coordinator, you will play a critical role in ensuring smooth shipment operations and customer satisfaction. By collaborating with various departments, you’ll manage the complexities of the logistics process. Your responsibilities will also include evaluating customer needs to ensure timely delivery of services.
Key Responsibilities:
• Coordinate the movement of retail shipments
• Troubleshoot and resolve shipment issues promptly
• Monitor and verify shipment statuses
• Provide internal support for customer-related challenges
• Answer customer calls to address inquiries
Requirements:
• 1 to 3 years in logistics within Intermodal Markets
• Rail and truck logistics experience preferred
• Post Secondary Diploma or relevant certification
• Solid communication and analytical skills
• Adaptability to changing environments
Make a difference in customer experience by applying your logistics knowledge at CN.
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