Join the Government of Alberta as a Telecom Analyst in this remote role based in the Greater Edmonton area. Focus on enhancing telecom services through effective support of VoIP and communications systems. As a Wireline Services Analyst, you will offer operational and technical support for VoIP, Unified Communications, and legacy systems.

Working with the Service Request Fulfillment & Enablement Team, you will ensure effective service delivery by coordinating with clients and vendors while managing telecom issues efficiently. Your proactive approach will contribute to continuous improvement initiatives. Key Responsibilities:

- Support delivery of telecom provisioning across services
- Act as primary contact for telecom service requests




- Document and maintain resources for end-user training
- Assist with project support and process improvements
- Facilitate communications between clients and vendors Requirements:
- Two-year diploma in Information Technology or related discipline
- Preferred experience in telecom systems and programming
- Familiarity with IT service management, preferably ITIL
- Ability to analyze issues and propose innovative solutions
- Excellent communication and team-oriented skills Bring your telecom knowledge to enhance service delivery for Alberta's communities.

📌 Telecom Analyst Remote Position Alberta (Edmonton)
🏢 Government of Alberta
📍 Edmonton