Elevate customer service standards with SPS as a Lead Customer Service Associate. Deliver outstanding support while guiding a dedicated team in a dynamic work environment.

In this leadership role, you will serve as a front-line leader, guiding customer service associates through complex inquiries and escalations. Your expertise will ensure adherence to service standards and efficient resolution of customer concerns. Key operational responsibilities include motivating team members, monitoring performance metrics, and supporting training efforts.

Key Responsibilities:
• Deliver exceptional customer service consistently
• Handle escalated inquiries and resolve customer complaints
• Provide coaching and mentoring to team members
• Monitor service quality against established standards
• Assist management with department initiatives

Requirements:
• High school diploma required, degree preferred
• 2-4 years of customer service experience
• Previous leadership experience is an advantage
• Robust communication and conflict-resolution skills
• Proficient with CRM systems and Microsoft Office

Lead a customer-centric culture and drive service excellence at SPS.
#J-18808-Ljbffr

📌 Lead Customer Service Associate at SPS (Ontario)
🏢 Socket.dev
📍 Ontario