Make a difference as a Shelter Support Line Worker with The Salvation Army, providing vital support to individuals facing housing crises. This role focuses on prevention strategies and resource guidance.

The position of Shelter Support Line Prevention and Diversion Worker requires engaging with clients at risk of homelessness. Candidates will utilize intake processes, assist with bookings, and coordinate with partner agencies. Robust communication skills are essential for liaising with shelters and providing necessary client care.

Key Responsibilities:
• Answer and manage SSL phone inquiries
• Implement diversion strategies to prevent homelessness
• Complete accurate client intake forms
• Coordinate with external agencies as needed




• Maintain logbooks and report daily occurrences

Requirements:
• High school diploma with additional specialized training
• Proficient in Microsoft Office 365 and Excel
• Familiarity with PEI housing support systems
• Prior experience in social service settings preferred
• Ability to handle conflict and maintain professionalism

Support individuals in housing crises through effective communication and resource management at The Salvation Army.
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📌 Shelter Support Line Worker at Salvation Army (Prince Edward Island)
🏢 Salvationarmyca
📍 Prince Edward Island