Summary

The General Manager is the owner of the store business and the Brand Ambassador responsible for overall store performance and delivering an exceptional client experience. This role leads the sales floor, drives KPIs and implements business plans while coaching and developing the store team to ensure succession and internal growth. The General Manager also oversees retail operations, merchandising standards and local events to grow client loyalty and sales.

Responsibilities

Drive and maximize sales performance and achieve store targets through effective business planning.
Lead, coach and develop the store team, ensuring staff readiness, product knowledge and succession planning.
Deliver outstanding client service, develop client relationships and promote a private appointment culture.




Implement clienteling initiatives and collaborate on local events and marketing opportunities.
Ensure visual merchandising and store displays align with brand guidelines to maximize sales.
Manage store operating budget, control expenses and enforce cash, inventory and reporting procedures.

Requirements

Proven leadership and retail management experience with a business-driven mindset.
Solid customer service orientation and ability to motivate and persuade teams.
Organized, detail oriented with market and product knowledge; interest in luxury, fashion, art and design.
Excellent communication skills in English; additional languages are a plus.
Degree in Business or Retail Management or equivalent is a plus.

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📌 General Manager - Oakridge (British Columbia)
🏢 Brobston Group
📍 British Columbia