Fairmont Gold Supervisor - Full Time, Seasonal

Full time

Job-Category: Rooms

Job Type: Temporary

Job Schedule: Full-Time

Compensation: up to CAD 34.01 - hourly

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the 'Castle in the City'. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You'll help create lasting memories for our guests in a setting that’s as exceptional as you are!

Fairmont Gold Supervisor
Are you passionate about creating personalized guest experiences and leading others to deliver service that feels both effortless and genuine?

As a Fairmont Gold Supervisor, you’ll help lead the daily operation of our exclusive Fairmont Gold floor, supporting our colleagues while ensuring every detail of the guest journey reflects Fairmont’s luxury service standards.

At Fairmont Hotel Vancouver, Fairmont Gold is our signature 'hotel-within-a-hotel' experience. Featuring 51 beautifully appointed guest rooms and our Fourteenth Floor Heritage Suite Collection, Fairmont Gold offers personalized service, private check-in, an exclusive lounge with daily food & beverage offerings, and elevated amenities designed to make every stay feel special.

What's in It for You

Full-time seasonal position from September 2026 to February 2027

Competitive wage of $34.01 per hour

An inclusive, empowering, and positive workplace where people are at the heart of everything we do

The opportunity to work alongside passionate hospitality professionals committed to creating memorable guest experiences

Complimentary meals during shifts through our Colleague Dining Program

Complimentary laundering of eligible uniform items

Learning and development opportunities to continue building your Fairmont career

Opportunities to participate in our sustainability, community, and Corporate Social Responsibility initiatives

The opportunity to work in an iconic luxury heritage hotel with a legacy dating back to 1939

What You'll Be Doing

As a Fairmont Gold Supervisor, you’ll lead by example and support the team in creating a seamless and highly personalized experience for our Fairmont Gold guests. Your responsibilities will include:

Lead and support the daily operation of the Fairmont Gold floor and lounge, ensuring consistent luxury service, presentation, and operational standards

Provide warm, professional, engaging, and personalized service throughout the guest journey, from arrival through departure

Support, coach, and guide Fairmont Gold colleagues during the shift, coordinating priorities and helping the team deliver a seamless experience

Review daily arrivals, departures, guest profiles, preferences,



and special requests to anticipate needs and personalize each stay

Welcome Fairmont Gold guests and support private check-in and check-out, concierge services, and other guest-service functions

Build genuine relationships with guests, recognize preferences, and look for thoughtful opportunities to make their stay memorable

Respond to guest concerns promptly and professionally, taking ownership and working with the appropriate teams to achieve effective resolution

Oversee daily Fairmont Gold Lounge food & beverage service, ensuring offerings are presented, replenished, and maintained to established luxury and food safety standards

Monitor lounge service periods and adjust priorities and colleague deployment according to guest volume and operational needs

Work closely with Culinary and Food & Beverage teams to coordinate daily offerings, service requirements, dietary restrictions, allergies, special requests, and replenishment

Ensure the lounge, buffet presentations, service areas, china, glassware, equipment, and guest spaces remain clean, organized, properly stocked, and beautifully presented throughout service

Ensure food safety, sanitation, responsible liquor service, and workplace safety requirements are consistently followed

Maintain strong knowledge of Fairmont Gold food and beverage offerings and confidently respond to guest questions regarding ingredients, preparation, dietary requirements, and beverage selections

Develop strong knowledge of Vancouver restaurants, attractions, events, transportation, and activities to provide personalized recommendations and concierge assistance

Work closely with Front Office, Housekeeping, Culinary, Food & Beverage, Concierge, and other hotel departments to ensure seamless communication and follow-through on guest needs

Identify appropriate opportunities to enhance the guest experience, encourage loyalty, and support hotel revenue through room and experience recommendations

Assist with shift briefings, colleague assignments, operational follow-up, and communication of important guest and hotel information

Maintain accurate guest information and departmental records using Opera PMS and other hotel systems

Maintain professional appearance, grooming, hygiene, and uniform standards and lead by example in accordance with hotel expectations

Follow departmental procedures, hotel policies, Fairmont brand standards, and all applicable health and safety requirements

Participate in required briefings, meetings, training, audits, and service excellence initiatives

Perform other duties reasonably assigned to support Fairmont Gold and hotel operations





What You Bring to the Role

We're looking for someone who understands that Fairmont Gold is about more than excellent guest service. You should be equally comfortable engaging with a guest, supporting your team, and overseeing a busy food & beverage lounge service.

Minimum 2 years of Food & Beverage experience, preferably within a luxury hotel, upscale restaurant, lounge, or similar high-service environment

Previous supervisory or leadership experience in Food & Beverage, Front Office, Guest Services, or luxury hospitality preferred

Strong knowledge of food & beverage service standards, food safety, sanitation, dietary restrictions, allergens, and responsible alcohol service

Valid Serving It Right certification required

Previous Front Office, Fairmont Gold, Concierge, or Guest Relations experience considered a solid asset

Experience with Opera PMS or a similar Property Management System preferred

Strong luxury service orientation with a genuine ability to anticipate guest needs and personalize experiences

Excellent verbal and written communication skills with a polished, skilled presence

Strong interpersonal, problem-solving, and service-recovery skills

Confidence leading by example, providing direction, and supporting colleagues during busy service periods

Solid knowledge of Vancouver and the surrounding area, including restaurants, attractions, events, transportation, and activities

Strong organizational skills and the ability to manage multiple priorities while remaining calm and professional

Reliable, accountable, and comfortable working both independently and collaboratively

Strong computer skills and the ability to confidently learn and navigate hotel systems

Flexibility to work a variety of shifts, including early mornings, evenings, weekends, and holidays, based on operational requirements

Physical & Operational Requirements

Standing and walking for extended periods throughout the shift

Frequent movement throughout Fairmont Gold and other areas of the hotel

Frequent bending, reaching, carrying, and repetitive movement associated with lounge and guest service

Occasional kneeling, pushing, and pulling

Ability to safely lift and carry up to 20 lbs. (9 kg)

Ability to safely handle trays, food and beverage service items, china, and glassware

Ability to work effectively in a busy guest-facing and food & beverage environment with changing service demands

If you're passionate about luxury hospitality and food & beverage, enjoy leading and supporting a team, and take pride in creating personalized experiences where every detail matters, we invite you to join our Fairmont Gold team at the Castle in the City.

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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📌 Fairmont Gold Supervisor - Full Time, Seasonal (British Columbia)
🏢 Fairmont Waterfront
📍 British Columbia