Internal Job Title: Account Associate Job Type: Permanent, Full-Time Job Location: 18 Auriga Drive, Ottawa, ON Work Model: HybridJob Status: Existing Vacancy
Position Summary As an Account Associate in our International Business Development team, you will support our Caribbean based business development activities in an administrative capacity, providing contract oversight and looking after the day-to-day requirements of you assigned customer accounts while also executing process related activities that support existing customers and enable the pursuit of current business.Please note: This is an entry level position within CBN's Business Development group.
Responsibilities Customer Relationship ManagementBuild strong working level relationships with our customers and provide top-notch customer service by addressing their inquiries expediently and effectively and escalating to appropriate internal stakeholders as required.




Contract and Deliverable ManagementMaintain a tracking spreadsheet for all contract deliverables, monitor deliverable fulfillment, and accurately invoice customers against key deliverables and provide regular status reports.
Inventory and Production MonitoringMonitor inventory levels, production, and delivery requirements to ensure that delivery schedules are on-track and pro-actively communicate any potential issues to the team.
Business Development SupportParticipate in and contribute to monthly sales forecast reviews.Support new business pursuits by assisting with request for proposal (RFP) preparation, assembly, and delivery and monitor progress on relevant projects and change requests.Maintain business development directories and ensure they are up to date with all relevant contract, commercial, and financial information.
Various other duties and responsibilities

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📌 Account Associate - International Business Development Group (Quebec City)
🏢 Canadian Bank Note Company
📍 Quebec City