the company (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust the company to help them deliver a perfect digital experience to their customers, every time. Teams use the company to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on the company to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.
We are seeking a technical and customer-focused Solutions Consultant to join our team. The Solutions Consultant will be responsible for understanding customer business environments, actively identifying potential roadblocks, and providing thoughtful solutions that leverage the company’s products. They will run the technical discovery process and provide guidance, relationship-building, and support throughout the sales process to ensure customer success.
As a Solutions Consultant at the company, you’ll sit at the nexus between pre-sales, sales, and customer experience and success. You are an extraordinary partner who plays the part of consultant, technical salesperson, technical guru, product specialist, and teacher,



with a committed dedication to exceptional customer service. You will build strong, significant, and compassionate relationships with internal and external partners at all levels while helping customers realize and optimize the company's capabilities.
Key responsibilities Actively identify potential roadblocks and provide thoughtful, technical solutions
Run technical discovery processes to understand customer environments and potential technical landmines
Design integrations to provide seamless implementation with the customer's current technology stack
Support sales cycles by handling technical questions in RFPs, RFIs, and security questionnaires
Break down complex technical concepts and clearly articulate the company's business value to stakeholders from DevOps engineers up to C-level executives
Support one of our over 375+ native integrations to help customers realize and optimize the company's capabilities
Partner with sales, product, and cross-functional teams with a focus on growth and exceptional customer service
Manage multiple tasks independently and collaboratively using project management and account management skills
Come up to speed quickly, learn continuously,



and apply impeccable attention to detail to all tasks
Basic qualifications 5+ years of pre-sales experience
Bachelor's degree or higher, preferably in a technical field
Ability to do basic scripting (Java, PHP, Ruby, Perl) and a fundamental knowledge of Linux
Experience selling SaaS in a fierce environment
Strong communication skills to build and manage relationships with current and existing clients, with a focus on growth
Demonstrable knowledge of IT monitoring tools or IT Operations
Excellent at multi-tasking, self-driven, and able to work both independently and with cross-functional teams
Ability to travel to customer sites as necessary
Preferred qualifications Understanding of monitoring systems such as New Relic, Nagios, Zenoss, Splunk, ServiceNow, and Zabbix
Familiarity and knowledge of the company's space, or already being a fan of our product
Experience in both enterprise and commercial sales
the company is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
The base salary range for this position is 144,000 - 197,200 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we

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📌 Senior Solutions Consultant (Ontario)
🏢 United States Digital Space
📍 Ontario