Elevate your career as a Client Solutions Specialist at Xello on an 18-month contract. Deliver exceptional client experiences through your communication skills and troubleshooting expertise while working Monday to Friday.

As a dedicated Client Solutions Specialist, you will solve client issues through phone, email, and chat interactions. With over 3 years of client-facing experience, your role includes managing inquiries, prioritizing tasks, and collaborating with internal teams on technical challenges. Your commitment to building trust will enhance user experiences while you contribute to our cutting-edge culture.

Key Responsibilities:
• Provide high-quality service via multiple communication channels
• Identify and troubleshoot client issues creatively and effectively




• Collaborate internally to solve technical problems
• Document all client interactions meticulously in CRM
• Innovate ways to enhance client satisfaction continuously

Requirements:
• 3+ years of client service experience
• Proficient with CRM tools like Salesforce.com
• Experience in SaaS or education technology
• Strong organizational and multitasking skills
• Excellent technical aptitude combined with interpersonal skills

Bring your client service skills and technical knowledge to make a difference at Xello!
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📌 Client Solutions Specialist at Xello (Ontario)
🏢 Xello
📍 Ontario