Drive customer success as a Remote Collections Agent at MCI, utilizing strong negotiation and communication skills to assist clients with past-due accounts. This role emphasizes a customer-centric approach to recovery.
MCI is offering an experienced-level prospect for talented individuals to engage with customers in resolving their accounts. You will need to apply ethical recovery strategies and efficient communication to negotiate payment solutions. This position empowers you to build professional relationships while meeting monthly recovery targets.
Key Responsibilities:
• Conduct outbound and inbound calls for account resolution
• Employ contact center technology to reach customers
• Tailor payment options based on individual customer needs
• Negotiate with empathy and professionalism
• Uphold company scripts and ethical recovery practices
Requirements:
• Applicants must be at least 18 years of age
• High school diploma or equivalent required
• Experience in customer service or related fields necessary
• Proficient communication and negotiation abilities
• Capacity to work independently and manage multiple tasks
Use your negotiation skills and customer focus to thrive as a Collections Agent at MCI.
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