Join Definity as a Claims Team Leader, where you can hybrid work to inspire and develop your team. Utilize your claims expertise to deliver outstanding service and operational efficiency.

This opportunity is tailored for professionals passionate about enhancing customer experiences and leading a team of Claims Contact Advisors. You will use your analytical skills to coach staff, drive process improvements, and enhance overall claims management. Candidates should bring insurance expertise and effective communication abilities.

Key Responsibilities:
• Provide guidance and technical training to Claims Advisors
• Conduct team huddles to motivate and problem-solve
• Monitor performance metrics and direct improvements
• Handle customer feedback to implement service enhancements
• Collaborate with support services for operational advancements

Requirements:
• 2-3 years of experience in claims or contact centers
• Solid expertise in personal and commercial insurance claims
• Leadership experience preferred
• Advanced skills in MS Excel and Word
• Bilingual in French is an asset

Enhance your leadership journey in the insurance sector with Definity.
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📌 Customer-Focused Claims Leader (Quebec City)
🏢 Kibbi Technologies
📍 Quebec City