Elevate user support as the IT Deskside Support Manager at Magna in Aurora. Spearhead technical operations and executive assistance for a top automotive technology firm.

In this pivotal role, you will lead a team dedicated to providing exceptional technical support and services. This position involves liaising with C-level executives and ensuring that user issues are addressed promptly. You will drive process improvements and maintain a high standard of service delivery.

Key Responsibilities:
• Supervise a team of Deskside Support technicians
• Diagnose and resolve end-user technical issues
• Provide support for off-site executive meetings
• Ensure compliance with service level agreements
• Produce regular performance reports and updates

Requirements:
• Minimum 5 years in Deskside and Executive Support roles
• Deep understanding of IT service management
• Proven track record in top-tier customer service
• Effective communication skills, particularly with executives
• Experience managing budgeting and financial goals

Join Magna and enhance user experiences through proficient IT support and leadership.
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📌 Magna's IT Deskside Support Manager (Ontario)
🏢 Magna International
📍 Ontario