Enhance client experiences with Sun Life as a Service to Sales Manager. Lead a dynamic team, drive performance, and identify sales opportunities through exceptional service.

In this leadership role at Prospr by Sun Life, you will guide Insurance and Wealth Associates and Sales Support Administrators to deliver best-in-class client service. You'll translate team priorities into transparent objectives, fostering a high-performing, inclusive environment. Your coaching and management will strengthen operational discipline and improve outcomes through data-driven insights.

Key Responsibilities:
• Lead and develop a team of IWAs and SSAs
• Set clear performance expectations and provide actionable feedback
• Monitor individual development plans for team growth




• Address performance issues proactively with HR support
• Strengthen client understanding through effective service execution

Requirements:
• Proven leadership experience in a financial services contact center
• Strong coaching and performance management skills
• Experience driving team accountability and excellence
• Ability to interpret data trends for business improvements
• Proficient in fostering inclusive team environments

Elevate client interactions through leadership, coaching, and strategic alignment with Sun Life's mission.
#J-18808-Ljbffr

📌 Service to Sales Manager at Sun Life (Ontario)
🏢 SunLife
📍 Ontario