Become a key player in legal innovation as a Senior AI Builder & Analyst at Clio. This role focuses on building AI-driven tools that enhance customer support efficiency in a hybrid work setting.

Based in Burnaby, Calgary, or Toronto, you will work with the Customer Support team to design, refine, and implement AI-assisted workflows. Your role involves direct collaboration with multiple departments, ensuring that the built tools are optimized to replace manual processes. Your capacity for hands-on technical work will help shape the operations and ultimately improve the legal experience.

Key Responsibilities:
• Design AI workflows that improve support services
• Maintain quality assurance tooling for conversation analysis




• Develop dashboards to track support quality trends
• Identify areas for AI implementation across teams
• Automate reporting on support performance metrics

Requirements:
• At least 4 years of experience in SaaS support
• Proven experience in AI workflow building
• Robust reporting and data analysis capabilities
• Knowledge of essential support metrics
• Ability to convey complex data clearly to stakeholders

Utilize your AI-building expertise at Clio to redefine the future of legal support.
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📌 Lead AI Builder and Analyst at Clio (British Columbia)
🏢 Clio
📍 British Columbia