Job Description: You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with energetic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.
Discover how you can make a difference in the lives of individuals, families and communities around the world.
Are you a strategic sales leader who can build accountable teams, strengthen client experience and translate a growth strategy into disciplined execution? Consider joining Prospr by Sun Life as Director of Sales.
Prospr by Sun Life is evolving as a scalable digital and human advice channel focused on helping clients access simple, high-value Sun Life solutions through virtual service and advice. The Director of Sales will lead Prospr's sales and service execution across priority business models, including Small Accounts, Online Direct-to-Client and Offline Direct-to-Client. This role is accountable for building clear ownership, strengthening service-to-sales discipline, improving client outcomes and developing a high-performing, inclusive leadership team.
The successful candidate will bring strong people leadership,



sales discipline, operational judgement and a client-first mindset. They will work closely with Prospr leadership, Sales Managers, Digital Product, Growth & Strategy, Analytics, Operations, Compliance, Legal, Enablement and HR partners to deliver consistent execution, strengthen advisor and service team capability and support sustainable business growth.
What will you do? Lead sales and service execution
Translate Prospr's strategy into clear team priorities, operating routines, goals and accountability measures.
Lead Sales Managers and their teams to deliver disciplined sales, service, retention and client engagement outcomes.
Create a consistent leadership rhythm across weekly business management, regular coaching and quarterly talent and capability reviews.
Strengthen service-to-sales execution by ensuring teams identify client needs and connect clients to appropriate life, health and wealth solutions.
Build and foster a high-performing leadership team
Coach and develop managers and emerging leaders through clear expectations, regular feedback, development planning and succession actions.
Build an inclusive, engaged and performance-oriented team culture that values client focus, accountability, collaboration and continuous improvement.
Manage staffing, spans of control, work allocation and succession planning to improve organizational resiliency and responsible expense management.




Support performance management with timely, evidence-based conversations and appropriate partnership with HR and employee relations partners.
Drive client experience and growth outcomes
Improve the consistency and quality of the client experience across virtual advice, service, campaigns and advisor handoffs.
Use client insights, service levels, lead flow, conversion, persistency and other business indicators to identify opportunities and take action.
Partner across Prospr to support Small Accounts, Online Direct-to-Client and Offline Direct-to-Client priorities, including mortgage-led growth and digital client journeys.
Help evolve the service model so clients receive timely, needs-based support while Prospr scales efficiently.
Operate with discipline, governance and continuous improvement
Monitor business and operational results, identify barriers and lead improvements that increase productivity, quality, sales effectiveness and client loyalty.
Partner with Analytics, Finance, Operations and Digital Product teams to strengthen reporting, close data gaps, test new approaches and scale what works.
Work with Legal, Compliance and Enablement partners to ensure regulatory, scripting, training, process and control requirements are understood and embedded.
Contribute to Prospr leadership discussions with clear insight, balanced risk judgement and practical recommendations.
Strengthen strategic alignment and partner confidence
Represent Sales & Service priorities in cross-functional planning, business reviews and leadership forums.
Build strong partnerships with internal distribution, service, product, digital, growth and enablement teams to support integrated execution.
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📌 Director of Sales (Ontario)
🏢 SunLife
📍 Ontario