This job is with Coca-Cola, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Coke Canada Bottling is Canada's Local Bottler. We're Made Local.
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000 diverse employees coast-to-coast, we operate in every province through 50+ sales and distribution centres, and five manufacturing facilities.

Coke Canada supplies some of Canada's favourite beverage brands, and we want to continue to be the leading beverage partner in Canada, creating a better future and delivering optimism by bringing sustainable value to our employees, customers, consumers, and communities.
Advancing a high-performing, collaborative and inclusive culture is at the core of our vision to be the World's Greatest Bottler, Built by the Best People, and we're looking for exceptional talent to help get us there.

For more information about Coke Canada Bottling and our products, visit cokecanada.com/our-product.

Role Details
Work Location - Any facility in Canada, preferably in the Central or East region
Shift/Hours or Hybrid Environment - Monday to Friday, 40h/week, 7am to 3pm
Initial Posting Close Date - September 11, 2026

About This Opportunity Reporting to the Supervisor, Equipment Services Operations, the Equipment Planner is responsible for reviewing work orders before scheduling and dispatching calls for Cooler Movers, Fountain Installers and Field Technicians.



They are also responsible for updating and maintaining an accurate customer database, monitoring volume, and executing plans to meet customer expectations for local and North America Operating Unit (NAOU) customers. The Equipment Planner must have excellent communication skills as they collaborate with department Managers, Field Service Supervisors, Account Coordinators, Sales, and Customers.
Responsibilities Oversee the dispatching of planned equipment service calls
Monitor the Dispatch Grid to ensure productivity and efficiency
Maximize delivery efficiencies and driver safety through proper load distribution
Select outlets for service based on standard scheduling guidelines and include local considerations (Collective Bargaining Agreement) in Technician workday
Accurately process and schedule Customer Service Tickets within designated milestones
Receive inbound emails and calls from the Technician or Field Service Supervisor
Handle customer escalations, providing resolutions to the customer
Handle inbound customer calls for movement requests
Perform customer readiness for equipment installations
Review equipment move orders to ensure accurate information and all required documents have been submitted (EPA)
Act as a contact between internal stakeholders (Sales, Customer Ops., MRC, FSV, and Field Service) for escalations and investigation
Report on equipment and service activities and other functional areas
Oversee equipment service projects and initiatives
Create Purchase Orders (POs) in SAP
Qualifications High School Diploma or GED required
1+ years of customer service experience required
Knowledge of Canadian geography is an asset
Operations/logistics experience
Flexibility to work evenings, weekends, and holidays.
SAP and Salesforce experience an asset
Strong communication skills by email, phone, in person
Proficient in Microsoft Office products; Outlook, Excel, Word, Teams etc.
Ability to problem-solve and multi-task
Strong time management skills
Can work independently and in a team setting

Why work with us? Join a local, family-owned business that's part of a globally recognized brand, where you can develop your capabilities, competencies, and career.




Coke Canada has a culture of learning, and we offer several channels to support your development, including on-the-job training and a library of free courses for just-in-time learning.
We are committed to offering a comprehensive benefits package designed to help our employees achieve their best physical, mental, financial, and overall health and well-being. This includes a competitive compensation package, access to retirement and saving programs, family and employee assistance program, paid vacation and floater days.
We have close, local connections with the communities in which we operate across Canada. We're determined to make a positive difference in our communities; this includes opportunities for employee volunteerism.
We're building our business responsibly and our mission is to work Toward a Better Future Together. We have a plan that outlines how we are reducing, reusing, recycling, decreasing our carbon footprint, and using water responsibly. For more information visit cokecanada.com/sustainability/

Coke Canada has been recognized as one of Canada's Best Employers for Diversity, and we're committed to fostering a diverse, equitable and inclusive workplace. Together we are creating a workplace culture that values diversity, enables inclusivity and ensures everyone feels like they belong. We are aiming to ensure our diverse workforce is reflective of the communities in which we operate. Research shows that women-identifying and other marginalized individuals often hesitate to apply unless they meet 100% of the listed qualifications. If this role excites you, even if you don't check every box, we encourage you to apply. Your unique experience and perspective could be what we're looking for. Unless otherwise specified, this job post is for an existing vacancy.

Our hiring process is human-driven and does not involve AI tools for screening, assessment, or selection. For individuals requiring accommodations or support throughout the recruitment process please call 1-(phone hidden) or email [email protected] .

Significant - please note
All offers of employment at Coke Canada Bottling are conditional upon a successful background clearance obtained through our contracted third-party vendor. The standard clearance requirements depend on the position and may include some, or all, of the following: criminal clearance, employment verification, education verification and driver's abstract review. Please advise the Talent Acquisition team if you have any questions or concerns once you are contacted for further consideration.
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📌 Planner, Equipment (Quebec City)
🏢 Coca Cola
📍 Quebec City