Bilingual (English and Spanish) Customer Service RepresentativeService Excellence Energy (Customer Service) Full Time TORONTO, ON $50,000 CAD per yearOntario Wholesale Energyis a leading provider of Natural Gas & Electricity Supply and retail services tailored from small to large commercial consumers across North America. We offer a diverse portfolio of products ensuring price stability, including leveraged index and structured, physical solutions. Our commitment to delivering exceptional customer service, coupled with our technical fortitude, trading expertise and product ingenuity, sets us apart in the industry. We pride ourselves on our operational efficiency, allowing us to maintain competitiveness in pricing while delivering superior services.About the RoleAs a Service Excellence Representative, you will serve as a primary point of contact for customers, handling inbound and outbound communications related to account inquiries, contract verification, customer retention, and issue resolution.This role is best suited for someone who is:Experienced in a high-volume call centre environmentComfortable managing customer conversations with professionalism and empathySkilled at problem-solving and de-escalationDriven to provide excellent customer experiences and retention outcomesYou will work closely with both internal departments and external customers in a collaborative, team-oriented environment.What We OfferCompetitive base salary with bonus and growth opportunitiesComprehensive paid training and ongoing coachingHealth benefits after 90 daysEmployee Assistance Program (EAP)Paid vacation and holidays, including additional paid time off during Christmas and Recent Year’sKey ResponsibilitiesHandle high volumes of inbound and outbound customer calls and emails professionally and efficiently, help verify and confirm customer contract details accuratelyRespond to customer inquiries regarding accounts, contracts, and billing.



Build rapport with customers while delivering a positive customer experience on every interactionCustomer Retention & SupportIdentify customer concerns and provide appropriate solutions in a timely mannerDe-escalate difficult situations with professionalism and empathyFollow up on unresolved customer concerns to ensure complete resolutionProblem Resolution & AdministrationInvestigate and resolve customer issues through critical thinking and problem-solvingEscalate complex matters to appropriate departments when necessaryMaintain accurate records and documentation of customer interactionsComplete daily reporting and administrative tasks with attention to detailCompliance & Quality AssuranceEnsure all customer interactions align with company policies, industry regulations, and quality standards while maintaining confidentiality and exercising sound judgment in all communicationsQualificationsMinimum 2–3 years of experience in a call centre, contact centre, customer service, retention, or telecommunications environmentBilingual in English and Spanish (written and verbal) is requiredStrong verbal communication and active listening skillsExperience handling difficult conversations and conflict resolution professionallyComfortable working in a fast-paced, performance-driven environmentStrong multitasking and organizational skillsAbility to work both independently and collaboratively within a teamProficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and ability to learn new systems quicklyExperience in the energy industry is considered an asset, but not requiredDiversity and InclusionWe are dedicated to fostering diversity, equity, and inclusion, believing that all employees play a role in upholding our values. We encourage individuals from various backgrounds, perspectives and life experiences to join us in addressing the world’s toughest challenges. Ensuring accessibility throughout the job application process is a priority for us. If you require reasonable accommodations due to a disability, whether visible or not, please reach out to us at [email protected]#J-18808-Ljbffr

📌 Bilingual (English And Spanish) Customer Service Representative - C$50,000 A Year (Winnipeg)
🏢 Ontario Wholesale Energy
📍 Winnipeg