Join Access Communications as a Technical Support Help Desk Expert, providing customer assistance across multiple channels. Embrace a rewarding role with comprehensive support and 24/7 shift availability.

Access Communications seeks dedicated individuals to be the first point of contact in technical support. As part of a community-owned cooperative, your focus will be on customer satisfaction while troubleshooting complex issues via phone, email, chat, and tickets. Strong communication skills and a passion for helping others are essential in this agile workplace.

Key Responsibilities:



• Serve as first contact for technical assistance requests • Analyze customer issues and propose effective solutions • Follow up post-resolution to ensure continuing satisfaction • Conduct remote troubleshooting with diagnostic techniques

Requirements: • 1-2 years technical diploma in computer or telecommunications • Experience in help desk or customer support roles • Strong analytical and problem-solving skills • Open availability for diverse shifts including weekends • Clear Criminal Record Check required

Bring your expertise in technical support and commitment to customer service to Access Communications. #J-18808-Ljbffr

📌 Technical Support Help Desk Expert (Winnipeg)
🏢 Access Communications Cooperative
📍 Winnipeg