Your Responsibilities You will be responsible for day-to-day website operations, issue resolution, and implementation. For Website Operations & Maintenance you will:
Product activation/deactivation requests
Spec sheet uploads/removals
Category configurations (pre-sale, discontinued flags, mappings)
MEC page updates and maintenance
For Issue Resolution & Troubleshooting you will:
First line of support for:
Order issues (ASW, duplicate transactions, Flexity bugs)
Voucher issues
Manage and resolve CARL tickets
Coordinate fixes with WhiteCap
For Agency Coordination (Execution Layer) you will:
Translate requirements into tickets for WhiteCap
Follow up on bug fixes and deployments
Validate fixes before escalation
For Promotions & Campaign Execution you will:
Set up and QA promotions
Ensure correct pricing, timing, and visibility
For Tool & Platform Maintenance you will:
Maintain (Emplifi / Virtual Consultation, Appointedd scheduling tool, Mila chatbot (basic training updates))
Support tracking implementation testing cycles
For SEO & Content Execution you will:
Implement SEO recommendations
Handle technical fixes (via WhiteCap)
What we are looking for Bachelor’s degree in business, Ecommerce, Marketing, Digital Commerce, Communications, Information Systems, or a related field preferred
5 years’ equivalent practical experience in ecommerce operations or digital site management
Experience in ecommerce, digital operations, website administration, online merchandising, or a similar execution-focused role
Experience in retail, direct-to-consumer, or consumer goods ecommerce
Ability to manage product activations, deactivations, category changes, and content/specification updates
Clear communicator who can translate business needs into actionable tickets




Collaborative and comfortable working across internal teams and external partners
The salary range for this position is $70,000 to $80,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education, experience, relevant skills, and alignment with market data. $70,000-$80,000
Miele For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our cutting-edge products, are important parts of our Miele culture at each of our 50 locations. What does it take for a family‑run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run‑of‑the‑mill service or short‑sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.

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📌 Ecommerce Operations Specialist (Ontario)
🏢 7000 Miele Canada (VG
📍 Ontario