Job Title:Sales Support Representative / Order Management CoordinatorJob Type:Full-Time, PermanentLocation:Burlington, ON (Hybrid)Compensation:$45,000 – $52,000 annually (based on experience and work arrangement)Shift Schedule:Monday to Friday, 9 AM to 4 PMPosition OverviewThe Sales Support Representative will play a critical role in supporting daily sales operations, managing customer orders, and ensuring an exceptional client experience from order entry through fulfillment. The ideal candidate is highly organized, proactive, and comfortable working across multiple teams including sales, warehouse, inventory, and customer service.This opportunity is also open to strong entry-level candidateswho demonstrate attention to detail, strong communication skills, a willingness to learn, and the ability to multitask effectively.Key ResponsibilitiesOrder Management & Processing (50%)Receive, review, and accurately enter customer sales orders into the ERP systemMonitor the full order lifecycle from entry through shipment, ensuring timely processingTrack open orders and proactively identify delays, issues, or fulfillment bottlenecksCoordinate with warehouse and inventory teams to confirm stock availability, shipping schedules, and lead timesMaintain accurate order records and documentationCustomer Service & Account Support (35%)Respond to inbound customer inquiries via phone and email regarding:Order statusShipping and tracking updatesReturns and exchangesResolve customer concerns including shipment issues, billing discrepancies,



or product concernsProcess Return Merchandise Authorizations (RMAs), credits, and replacementsMaintain accurate customer account information, shipping details, and special account instructionsDeliver a professional and positive customer experience with every interactionInternal Sales & Operations Support (15%)Provide administrative and operational support to the sales teamPrepare reports, pull customer sales history, and assist with account-related insightsSupport outside sales representatives with presentations and client materialsFlag account concerns, customer trends, or business opportunities to internal stakeholdersIdentify process improvement opportunities to streamline workflows and improve efficiencyQualificationsPrevious experience in sales support, order management, customer service, or inside salesExperience working with ERP systems, inventory/order management platforms, or similar business applicationsStrong proficiency with Microsoft Office / Microsoft 365 (Excel, Outlook, Word)Excellent data entry accuracy and solid attention to detailStrong written and verbal communication skillsAbility to multitask and prioritize in a fast-paced environmentStrong problem-solving and customer service skillsPreferred QualificationsBackground in IT products, services, or related technical environmentsExperience supporting warehouse, logistics, or inventory-based operationsFamiliarity with shipping coordination and returns processing#J-18808-Ljbffr

📌 Sales Support Representative - $45,000 - $52,000 A Year (Winnipeg)
🏢 PeopleToGo
📍 Winnipeg