The Team Lead supervises field crews on insurance restoration and contents management claims related to water damage, fire damage, and mold losses. This is a hands‑on leadership role working in residential and commercial properties across the Greater Toronto Area — you work alongside your crew, not apart from them.
Trinity Contents Management was founded by insurance professionals who saw firsthand what good and bad contents handling looks like, and built the company around doing it right. As a Team Lead, you set that standard on site every day.
Key Responsibilities Lead and supervise field crews on residential and commercial insurance claims
Assign duties and work alongside the crew to complete pack‑outs, inventories, moving, storage, and pack‑back activities
Ensure accurate documentation, photographs, and inventory records for every job
Communicate with the insured, explain the contents process from start to finish, and address their questions and needs respectfully
Train, mentor, and motivate team members
Maintain high standards of quality, professionalism, and customer service
Communicate effectively with Project Managers and Operations
Ensure all work is completed safely and on schedule
Operate company vehicles and equipment responsibly
Assist with storage and warehouse operations as required




Mandatory Requirements Valid driver's license and clean driving record
Fluent in speaking, reading, and writing English
Ability to perform physical work, including lifting and carrying items
Comfortable working in residential homes and commercial properties
Reliable, punctual, and organized
Professional and respectful demeanor with clients
Comfortable with tablet‑based documentation and photo capture
Preferred Qualifications (Assets) Prior experience leading or supervising a crew in a hands‑on field
Experience in contents restoration, moving, warehousing, or insurance claims
Familiarity with pack‑out / pack‑back procedures
IICRC certifications (or willingness to obtain)
Forklift or warehouse experience
Experience with digital inventory or claims documentation platforms
Why Work at Trinity Contents Management Stable work in the insurance restoration industry
IICRC certification and ongoing training, fully supported by Trinity
Cross‑training across inventory, restoration, pack‑out, dispatch, and project management
Explicit opportunities to grow into Project Manager and senior operations roles
Supportive team environment focused on professionalism and quality
Benefits Dental care
Extended health care
Vision care

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📌 Team Lead (Ontario)
🏢 Trinity Contents Management
📍 Ontario