Summary

Oversee and direct boutique operations across three divisions at the Oakridge Park Boutique to maximize productivity and the client experience. Serve as the boutique expert on standard operating procedures, systems, and tools to ensure smooth heart-of-house workflows, inventory integrity, and after-sales service. Lead change management initiatives, coach and develop the heart-of-house team, and support the sales floor as needed.

Responsibilities

Manage daily boutique operations including cash handling, invoicing, opening/closing procedures and bank deposits where applicable

Oversee shipping and receiving, ensuring parcels are processed within 24 hours

Maintain and improve inventory integrity through cycle counts, RFID, and year-end inventory processes

Organize stock, optimize storage, and execute or coordinate alterations and minor in-store repairs

Administer boutique invoices,



manage budgets and forecast expenditures

Act as the subject matter expert on SOPs, systems and tools and train boutique staff

Coordinate with contractors, vendors and IT for boutique maintenance and services

Requirements

Minimum 4 years of leadership experience in retail operations or stock management

Robust organizational, verbal and written communication skills

Proven ability to coach and mentor teams and to lead change initiatives

Experience with inventory systems and processes (cycle counts, RFID) and merchandising standards

Ability to lift approximately 15-20 lbs and required in-store presence

Fluent English; French is an asset

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📌 Operations Manager - Oakridge Park (British Columbia)
🏢 Brobston Group
📍 British Columbia