Receives work assignments to create and deliver a range of communications, such as flyers, brochures, posters, reports, and digital content (website, social media, emails, newsletters).

Ensures all work follows timelines and priorities set by the Supervisor.

Ensures all content aligns with and supports Norfolk County’s goals and priorities.

Supports implementation of the team’s business plan.

Prepares and distributes service disruptions, news, notices, and updates using established processes, ensuring accuracy and timeliness.

Creates and formats clear, accessible content (digital, written and print) using established standards (AODA, plain language), exercising judgment to ensure accuracy and appropriateness for different audiences.

Reviews, edits, and enhances customer service content, communication, and responses to ensure it is clear, consistent, accurate and aligned with corporate standards.

Supports public engagement activities by creating content and materials for campaigns, surveys, and community initiatives.

Reviews and edits content to ensure it is clear, consistent, accurate and aligned with corporate standards.

Assists with developing and implementing communication and marketing plans for County programs and services.

Collects and tracks performance metrics (e.g., web and social media analytics) for reporting.

Maintains and organizes communication records and files in accordance with departmental processes and County records and information management policies.

Schedules and posts content across corporate channels, ensuring consistency with corporate messaging and priorities.

Monitors social media comments and direct messages.



Uses established process to respond to comments or to notify manager.

Follows approval process to ensure communications are accurate and timely.

Uses corporate standards and templates when creating and publishing website content.

Maintains privacy and confidentiality policies of the organization.

Performs other duties as assigned.

Requirements

Two (2) year college diploma in communication, media studies, public relations, journalism, marketing, or related field.

Three (3) years’ experience in a formal communication role with progressive experience in communication planning. Municipal experience is an asset.

Demonstrated expertise with:
Corporate writing for diverse audiences

Graphic design and design software (e.g., Adobe Creative Suite, Canva)

Microsoft Office suite

Web content management systems (CMS), HTML, and CSS

Website usability and accessibility

Social media management and analytics

Provides excellent customer service to internal clients.

Strong writing ability, with excellent knowledge of grammar and Canadian Press style, and the ability to write for a wide range of audiences.

Ability to work on multiple projects concurrently while prioritizing tasks throughout the day based on urgency

Knowledge of current communication and engagement trends.





Knowledge of AODA legislation, WCAG 2.0 AA, clear print and plain language guidelines.

Knowledge of CRM platforms such as Salesforce.

Ability to work as part of a team to achieve shared goals and objectives.

Follows safe work practices as they relate to job responsibilities and work environment and have the basic understanding of the Occupational Health and Safety Act.

A valid Ontario driver’s license and access to a vehicle.

Core Competencies
Demonstrates expertise in corporate writing, graphic design, and communication planning, with a robust focus on creating accessible content that aligns with organizational goals. Proficient in social media management and analytics, ensuring effective public engagement and adherence to communication standards.

Highest-signal resume keywords

Corporate Writing

Graphic Design

Web Content Management Systems

Social Media Management

AODA Legislation Knowledge

Hard Skills

Corporate Writing

Graphic Design

Web Content Management Systems

HTML

CSS

Social Media Analytics

Performance Metrics Tracking

Content Editing

Communication Planning

Customer Service

Soft Skills

Strong Writing Ability

Team Collaboration

Time Management

Attention to Detail

Judgment

Certifications & Qualifications

Valid Ontario Driver’s License

Industry Keywords

AODA

WCAG 2.0 AA

Plain Language Guidelines

Municipal Experience

Communication Trends

Tools & Technologies

Adobe Creative Suite

Canva

Microsoft Office Suite

CRM Platforms

Salesforce

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📌 Communications Officer (Ontario)
🏢 Jobtailor
📍 Ontario