Deliver exceptional technical support in a remote environment with Everforth Apex, focusing on Windows PCs, Macs, and mobile devices. Join a team dedicated to customer service and technical excellence.

As a Technical Support Specialist, you'll support team members across various divisions, maintaining a robust focus on laptop support. Your responsibilities will include managing service requests, providing training sessions, and identifying process gaps. Excellent written and verbal communication skills, along with a proactive approach, are essential for success in this role.

Key Responsibilities:
• Provide cross-division support to team members
• Focus on laptop support for diverse operating systems
• Conduct technical training sessions for group users
• Collaborate with peers and site leads regularly
• Identify and recommend process improvements

Requirements:
• High School Diploma or equivalent
• 3+ years in remote and end-user support
• 3+ years with Windows 10 or newer
• Experience with ITSM tools like Zendesk
• 1+ years supporting macOS and Google Suite

Bring your expertise in technical support and customer engagement to enhance the Everforth Apex team.
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📌 Technical Support Specialist at Everforth Apex (Ontario)
🏢 Apex Systems
📍 Ontario