Elevate your career as a Bilingual Inforce Policy Specialist with Manulife, supporting clients in both English and French in this remote role. You'll handle complex transactions, deliver excellent service, and solve issues effectively.

In this critical position, you'll report to the Supervisor, Legacy Products Operations while becoming an essential part of transaction processing. You will review and manage client inquiries, ensuring timely resolution and collaboration with various teams. Your positive attitude and proactive approach will enhance both client and internal engagements.

Key Responsibilities:
• Accurately process received transactions within deadlines
• Provide exceptional service to clients via email and phone




• Conduct research to resolve client inquiries
• Collaborate with teams to manage workload fluctuations
• Suggest process improvements to boost efficiency

Requirements:
• College diploma or equivalent experience
• Bilingual in English and French
• Solid decision-making and interpersonal skills
• Highly organized and detail-oriented
• Adaptable to changing work environments

Bring your communication skills and customer service expertise to Manulife's diverse team and make an impact.
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📌 Bilingual Policy Specialist at Manulife (Quebec City)
🏢 Manulife Insurance Malaysia
📍 Quebec City