Job DescriptionThe Front Desk Manager plays a key leadership role in ensuring exceptional guest experiences from pre-arrival through departure. Reporting to the Director of Front Office, this position is responsible for overseeing the daily operations of the front desk team, driving service excellence, and supporting revenue and occupancy goals. The Front Desk Manager actively contributes to training and staff development, fosters a positive and productive work environment, and ensures the smooth coordination of guest services across departments. A focus on innovation, team morale, and operational efficiency is essential to success in this role.Competitive Salary:$74,000-$76,000 gross annually, based on previous experience & educationJob Duties Include:Reporting to the Director of Front Office responsibilities and essential job functions include but are not limited to the following:Lead and oversee the daily operations of the Front Desk team, ensuring exceptional guest experiences from pre-arrival through departure while supporting occupancy, revenue, and service quality goals.Drive operational excellence by improving efficiencies, implementing innovative systems and service standards, handling guest concerns, and ensuring adherence to hotel policies, procedures, and controls.Recruit, train, mentor, and develop Front Office colleagues and leaders by conducting training sessions, managing performance, fostering employee engagement, and promoting a positive and productive work environment.Coordinate guest services and operational communication across departments, including conventions, groups, VIP arrivals, room blocking, special requests, and departure activities to ensure seamless service delivery.Support Front Office administration and leadership responsibilities, including staffing schedules, payroll forecasting and administration, health and safety compliance,



emergency procedures, financial accountability, and achievement of departmental goals and performance metrics.QualificationsRequired experience:2 years experience in a Front Office or Assistant Front Office Manager roleComputer literacy required: Micros-Fidelio Property Manager version 2.6.3 e9 or another property management system, Excel, WordDynamic, enthusiastic, creative, flexible leader who thrives under pressure and is able to perform multiple functions at the same timeExcellent interpersonal and communication skills, both written and verbalProven leadership skills which support an environment of employee growth and development, interdepartmental teamwork and exceptional customer serviceHotel Management Diploma an asset / Highschool diploma requiredAdditional InformationComprehensive benefits package (Medical, Vision & Dental) including extended benefits like Mental Health, Orthodontics, Fertility Drugs and Gender Affiliation for full time permanent status employeesDefined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employeesEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwideAccess to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & WhistlerDiscounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf CoursesSubsidized staff accommodation provided in office for full time status employeesOne complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.#J-18808-Ljbffr

📌 Front Desk Manager - $74,000 - $76,000 A Year (Winnipeg)
🏢 FAIRMONT
📍 Winnipeg