Description

Join the Armour Team Today!
Position Overview
We are seeking a highly organized and motivated Courier Supervisor to oversee the daily operations of our Dartmouth courier team, ensuring efficient delivery processes and excellent customer service. The Courier Supervisor will manage a team of 12 or more drivers, monitor performance metrics, ensure compliance with standard operating procedures (SOPs), and complete a variety of operational tasks to support smooth and timely deliveries. This role requires a strong focus on team leadership, operational performance, safety, and logistics management.

Location
Dartmouth, NS

Schedule
Monday - Friday | 6:00am - 2:30pm

Key Responsibilities
Team Management and Supervision

Oversee the daily operations of the Dartmouth courier team, ensuring all drivers remain on schedule and deliveries are completed efficiently.

Supervise and support drivers, providing guidance and direction as needed to maintain high levels of productivity and quality.

Address driver issues and concerns in real time, providing solutions to challenges that arise on the road.

Conduct daily pre-departure meetings with the courier team to communicate operational details clearly.

Approve timecards and manage driver attendance and schedules.

Conduct disciplinary meetings as needed to address performance or behavioural issues.

Operations and Route Management

Ensure all delivery routes are at full capacity and, when necessary, flex freight to neighbouring routes to optimize efficiency.

Conduct scheduled route rides with drivers,



ensuring adherence to vehicle inspection protocols and monitoring vehicle cleanliness.

Monitor and support operational KPIs, including on-time delivery, scanning compliance, proof-of-delivery (POD) reporting, and Bringg usage.

Manage mis-sorts and ensure freight is redirected to the appropriate terminals by creating accurate freight bills.

Training and Development

Train all new hires, ensuring they have the knowledge and skills required to perform their duties effectively.

Coach and mentor drivers to improve performance, safety standards, and overall team cohesion.

Support the ongoing development of the courier team to maintain high service standards and meet operational goals.

Reporting and Administrative Tasks

Generate operational reports related to courier performance, deliveries, and compliance.

Complete additional tasks assigned by the Courier Operations Manager.

What You Bring

Dependable, positive team leader with strong communication, conflict-resolution, time-management, multitasking, and feedback skills.

Proficient in Microsoft Office, email reporting, scanners, and required paperwork; TruckMate knowledge is an asset.

Reliable local transportation and previous forklift operating experience; forklift certification is an asset.

Committed to safe work in a fast-paced, team-oriented warehouse setting and willing to complete required Dangerous Goods and forklift training.

Able to perform heavy lifting, work in varying warehouse temperatures and noise levels, wear safety footwear, maintain a clean criminal background, and complete driver clearance if required.

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📌 Dartmouth Courier Supervisor (Nova Scotia)
🏢 Armour Logistics
📍 Nova Scotia