Become a Client Support Specialist with Foresters Financial, specializing in Membership inquiries and escalated complaint resolution in a hybrid setup. Your expertise will drive exceptional customer service.

This role requires you to manage Member and Producer inquiries regarding insurance products within U.S. and Canada. You'll be responsible for resolving customer queries from initial contact through to final processing, while also providing coaching for new agents. Your role in conducting quality reviews will directly impact service improvement initiatives.

Key Responsibilities:
• Tackle inquiries on Membership and insurance products
• Process customer requests from start to finish
• Offer side-by-side coaching for current team members




• Conduct monthly quality reviews for service optimization
• Manage customer complaints and drive resolutions

Requirements:
• Completion of post-secondary education preferred
• Experience handling customer escalations effectively
• High performance in service delivery metrics required
• Outstanding verbal and written communication traits
• Flexibility for rotating shifts and holiday work

Harness your communication skills and customer focus to make a difference at Foresters Financial, a leader in financial services.
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📌 Client Relationship Specialist - Hybrid (Ontario)
🏢 Foresters Financial Services
📍 Ontario