Title: CaseManager - (Full Time)

Number of Positions: 1

Competition Number: C193

Location: Rising Sun

Position Status: FullTime, Permanent

Shift Timings & Days: (Monday - Friday) 08:30 am - 04:30 pm

Reports to: ProgramManager

Compensation: (Grid34) $33.49 - $35.31

Job Summary
TheCase Manager at Phoenix Society facilitates the recovery and capacity-buildingof clients to maximize their social and economic potential and support theirgoals for successful independent living in the community.

Theposition is responsible for: case management, including the facility residentorientation, assessment, supportivecounselling, and group facilitation; client support;and community building. The Case Manager connects clients to needed services withaddiction counsellors, employment counsellors and others at the Society, aswell as with community organizations.

Responsibilities
CaseManagement

Providecase management services to assigned caseload of clients

Observesclients, identifies and assesses potential emergency situations, and developsshort-term strategies to deal with such situations. Reports medical,behavioural, and other problems as required. Provides feedback and inputregarding clients’ needs, performance, and progress

Maintainand update client case management files on the database system, ensuring thatmonthly reporting deadlines are met

Providessupportive counselling, demonstrations, modeling, and behaviour management toclients, their families, and their personal networks, to assist with thedevelopment of physical, social, emotional, and life skills such as maintainingpersonal hygiene, housekeeping, meal planning and preparation, meetingfinancial obligations, making and keeping appointments, and interpersonalskills

Completesand maintains related records and documentation such as care plans, progressreports, statistics, and daily logs

Identifyand prioritize clients’ needs in the following areas: employment; financialsupport; substance use; criminal justice involvement; family history; etc.

Assistin coordinating routine medical care and collaborating with on-site medicalteam

Assistin liaising with psychiatrists, mental health teams, etc. as part of case worksupport services

Attendand participate in Interdisciplinary team meetings and collaborate with otheron-site professionals

Transitionand Discharge planning

ClientServices

Actas a positive role model, coach, advisor, leader, and rational authority forclients

Teachclients effective social and interpersonal skills through daily groups andthrough the tasks of appropriate daily living and social activities

Contributeto maintaining a therapeutic environment following therapeutic communityprinciples which encourage awareness of interdependence of community membersand the value of responsible concern for oneself and others

Prepareintake and admission documentation for review with current clients in the HousingProgram prior to the client’s move-in date

Welcomeand orient incoming clients to Transitional and Supportive Housing Programs.Review the Resident Handbook with clients and assist them with move-in needssuch as bedbug protocols, unpacking, getting familiar with the building, healthand safety protocols, community resources and staff locations

Formand maintain positive and effective collaborative relationships ofaccountability with clients in the areas of education, employment, recovery,volunteer participation and independent living





Activelyinvolve the client in action planning and encourage them to take responsibilityfor the outcomes they are striving to achieve

Provide crisis intervention when necessary

Assistin monitoring client’s activities within residential buildings to ensure thatareas are appropriately used for their purpose by visiting floors and commonareas and viewing video camera feeds as required

Connectclients to relevant community resources, services, and opportunities

Assistin bridging clients to long-term un-serviced housing

Actas an advocate for the client during their stay and maintain contact afterdischarge to provide follow-up support if possible

Conductingmonthly suite inspections, move in and move out Inspection as required

Act as representative of the programin the OHS committee

Groupfacilitation

Facilitatesupport groups and workshops focusing on life skills, health and wellness,recovery planning, harm reduction, communication, personal financialmanagement, stress management, etc.

Determinethe needs and composition of counselling groups and design or adapt a processtailored to clients’ needs

Workto improve groups and client meetings by adjusting interventions, strategies,and approaches to meet group members’ needs

Helpgroup members establish how they will treat each other. Facilitatecommunication among group members

Encouragethe engagement and participation of all group members

Evaluategroup outcomes and incorporate feedback into future learning situations

CommunityRelations

Assistin liaising with treatment centres, support recovery programs, addictions andmental health workers, shelters, primary care clinics, correctionalinstitutions, police, hospitals, and outpatient clinics to reach prospectiveclients to improve continuity of care

Maintaincurrent knowledge of social, economic, recreational, and educational resourcesin the community

Qualifications

Post-secondarydiploma (e.g., 2 to 3 years) in case management, social work, psychology, etc.

1to 3 years of experience providing case management support in the community social servicessector and working with marginalized populations, substance use services,mental health, corrections, etc., or equivalent

Satisfactorycompletion of a criminal records check with vulnerable sector screening isrequired

Satisfactorycompletion of Tuberculosis Screening form is required

Satisfactory completion of Nonviolent crisis intervention (NVCI)

Satisfactorycompletion of Employee Immunization Record form is require

Skills & Knowledge

Excellent knowledge of the issues pertaining torecovery, substance use, concurrent disorders, homelessness, and addictionscounselling

Good knowledge of facilitation,mediation, and conflict resolution techniques

Highlevel of integrity and dependability with a strong sense of urgency andresults-orientation

Strongcase management, teaching/training, clinical support, and consultation skills

Strongskills in Windows, Microsoft Word, Excel, and database management systems

Strongproblem solving, analytical, and creative skills with the ability to exercisesound judgement and make decisions based on accurate and timely analyses.





Stronginterpersonal skills and ability to communicate effectively in writing andverbally in English

Abilityto perceive situational and other stressors that elevate risk and actproactively in response

Abilityto make effective referrals, reflecting in-depth knowledge of communityresources and strong relationships with community partners

Abilityto lead and work in a trauma-informed practice

Demonstrated commitment to thesocial sector with a passion for the organization’s mission is essential.

Competencies
Approachto Work

Demonstratesinitiative, flexibility, adaptability, and resourcefulness

Activelyseeks and incorporates feedback to inform continuous self-improvement

Setsgoals, creates, and implements action plans, monitors progress, and evaluates results

Adeptlymanages competing tasks and uses time efficiently and effectively

JobKnowledge & Quality of Work

High degree of relevant and current job knowledgeand skill

Consistently produces accurate, thorough,high-quality work in a timely manner

Builds and promotes a culture of health and safetyin the workplace

Implements and enforces best practices in healthand safety within the workplace

Judgement& Decision-Making

Models independent thinking and creativity

Demonstrates effective problem-solving skills

Makes clear, consistent, transparent, and timelydecisions after contemplating various available courses of action

Exercises sound judgment in the best interests ofthe organization

Communication& Interpersonal Skills

Expresses themselves clearly and professionallyboth verbally and in writing

Displays high emotional intelligence; uses tact anddiplomacy in dealing with sensitive, complex, and confidential situations

Has a manner, style and presence that makes apositive impression

Listens to and considers others’ views

PersonalLeadership

Models the organization’s core values of socialjustice, teamwork, social innovation, and strength-based practices

Fosters enthusiasm, energy, and commitment

Takes responsibility for personal actions, performance,and health

Is reliable and accountable; shows up on time readyto work

Teamwork& Collaboration

Effectively works with their colleagues to ensureorganizational success

Champions positive working relationships with staffand external stakeholders

Supports an environment of openness, and championsteamwork and communication across programs

Leverages the expertise and experience of othersfor organizational success

ClosingDetails
ClosingDate
Internal applications will be accepted until September 01st, 2026, 04:00 pm

"All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9." Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

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📌 Case Manager - (Full Time) (British Columbia)
🏢 Kaizen Lab
📍 British Columbia