Lead strategic operations at Tbaytel, a top telecommunications provider in Thunder Bay, Ontario. Drive customer experience and operational excellence in a key executive role. As the Vice President of Operations and Outside Plant Engineering, you will report directly to the President & CEO.

This executive position focuses on delivering high-quality customer service, optimizing field operations, and ensuring effective execution in the Customer Care division. You will leverage strategic planning skills and operational efficiency to foster revenue growth and improve service delivery. Key Responsibilities:

- Co-develop multi-year strategic plans with the Executive Leadership Team
- Establish performance objectives for Field Operations and Customer Care




- Optimize team capacity through internal talent and partnerships
- Cultivate a customer-first culture focused on quality and reliability
- Direct annual budgeting and capital planning processes

Requirements:

- University degree in technical or business disciplines
- Minimum five years in senior executive roles
- Expertise in budget and project management
- Solid leadership and team development skills
- Analytical problem-solving and communication abilities

This pivotal role combines leadership, strategic vision, and customer-first focus at Tbaytel.

📌 Vice President Operations at Tbaytel (Ontario)
🏢 Operations Council
📍 Ontario