Job Summary

Reporting directly to the President, the Vice President Sales and After-Sale is responsible for developing, implementing, and monitoring the company's sales and after-sales objectives. They ensure effective management of clients and their team to foster the company's long-term growth. As a member of the management committee, they play a key role in aligning the company's objectives and values.

Leveraging their expertise in leadership, sales, and negotiation, they will contribute to the development of cutting-edge approaches and be an influential player in new client acquisition and market expansion.

Specific responsibilities

Define annual sales objectives and budgets with senior management;

Analyze the market and the competition to adapt marketing, pricing and sales techniques to grow company revenue;

Develop and maintain long-term client relationships while strengthening the company's brand image;

Understand client needs and develop proposals for new business opportunities in collaboration with the management team;

Represent the company at annual conferences;

Supervise the customer service department to ensure the application of procedures, the quality of information and the satisfaction of external clients;

Supervise the technical department to guarantee a high level of technical support for clients;

Contribute to the development and improvement of our product reliability by communicating field data to the relevant departments;

Submit a monthly activity report and objectives to management;

Support employees in their daily tasks and manage all aspects of their performance, including development, evaluation and motivation;





Collaborate with internal departments to establish operating procedures that meet quality requirements;

Ensure customer and employee satisfaction;

All other related duties.

Qualifications

Bachelor's degree in Business Administration or Electrical Engineering;

Fluency in French and English (bilingualism essential). English proficiency is required to communicate with our international clients and suppliers.

Leadership; listening, analytical, and negotiation skills

Passion for customer service excellence

Knowledge of X-ray or medical imaging or medical equipment is an asset.

Experience

15 years in a related field

Profile wanted

- Bachelor's degree in business administration or electrical engineering.
- 15 years of experience in a similar position involving sales and after-sales team management and technical support, ideally in an electronics manufacturing company.
- Knowledge of business development concepts.
- Able to motivate teams even in the face of adversity.
- Excellent leadership, communication, interpersonal and political savvy skills.
- Negotiation and mediation skills to build solid business relationships with internal clients and value-added relationships with external clients.
- Strong strategic and entrepreneurial spirit having led to recognized success in leading teams.
- Ability to make decisions considering short and long term impacts;
- Superior strategic planning, analytical, organizational and creative thinking skills.
- Knowledge of order management and logistics for international export.
- Ability to exercise strategic judgment in ambiguous or incomplete situations.
- Bilingualism - French and English - Excellent oral and written skills to communicate with our international client.
- Knowledge of x-rays or medical imaging or medical equipment an asset

📌 Vice President Sales and After-Sale (Sainte-Thérèse)
🏢 EMD Technologies
📍 Sainte-Thérèse