Empower customer service excellence as a Lead Sales and Service Representative with W.W. Grainger in Canada. Ensure operational excellence while guiding a dedicated team on-site.

In this pivotal role, you will report directly to the Operations Manager and drive exceptional customer retention and financial success for the branch. Your leadership will inspire team members, enhancing their skills and confidence while fostering a positive work environment. Engage in key initiatives that improve productivity and operational processes.

Key Responsibilities:
• Support leadership in branch operations with multiple team members
• Coach and develop team members in their roles
• Manage after-hours requests and incident reviews




• Oversee inventory tools and customer interaction
• Facilitate team member training and onboarding

Requirements:
• 1-3 years of customer service and sales experience
• Strong leadership abilities in a team setting
• Valid driver’s license for operating Grainger Truck
• High school diploma or equivalent is preferred
• Proficient in computer skills and software applications

Lead your team to new achievements and enhance customer satisfaction at Grainger.
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📌 Lead Sales and Service Representative at Grainger (Alberta)
🏢 W.W. Grainger
📍 Alberta