Elevate your technical career with Proofpoint as an Enterprise Email Archiving Support Engineer. Engage with enterprise clients, tackle complex software issues, and deliver top-notch technical support in a collaborative environment.

In this role, you’ll provide specialized support for our Enterprise Email Archiving Software, requiring solid problem-solving skills. Interaction with large enterprise customers is essential as you help diagnose and resolve software issues. Your contributions are vital to ensuring client satisfaction and the effectiveness of our cybersecurity solutions.

Key Responsibilities:
• Provide technical support via phone and ticketing systems
• Manage cases effectively within SLA guidelines
• Advise on product usage and configuration issues




• Act as liaison for product escalations between support levels
• Collaborate with engineering teams to recreate issues in testing

Requirements:
• 3+ years in Product or Technical Support
• Strong troubleshooting skills with complex software
• Experience with Microsoft Windows Server and Active Directory
• Excellent communication skills with customers and teams
• Legal authorization to work in Canada

Contribute your expertise to a dynamic team at Proofpoint and help secure the digital world.
#J-18808-Ljbffr

📌 Enterprise Email Archiving Support Engineer (Ontario)
🏢 Proofpoint
📍 Ontario