Senior Technical Analyst (3-5 years of experience) required to support M365/SharePoint document management operations using Microsoft 365, SharePoint Online, and ServiceNow. (192750) Our public sector client is seeking a Technical Analyst (3-5 years of experience) to support M365/SharePoint document management operations using Microsoft 365, SharePoint Online, and ServiceNow.
This role supports the rollout and ongoing operation of an enterprise M365/SharePoint Document Management Solution within a local public sector workplace. The position focuses on application support, SharePoint administration, incident triage, and ServiceNow ticket management to ensure stable and effective service delivery. The Analyst will work closely with users and technical teams to support migrations, deployments, onboarding activities, and post-implementation stabilization.
Contract, Toronto, Working Hours: EST
Must Haves 3-5 years providing application support in an enterprise environment
Demonstrated support of Microsoft 365 and SharePoint Online including user support , configuration , and issue resolution
Hands-on use of ServiceNow , incident triage , root cause analysis , and ITSM tools in a production environment
SharePoint site administration including permissions management , site configuration , document libraries , and content structures
University or Community College diploma/degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience
Nice to Have Support of SharePoint migrations, deployments, or organization-wide implementations
Development and maintenance of support documentation and knowledge base articles




Responsibilities Provide tiered application support for the M365/SharePoint environment including incident triage, issue analysis, and resolution
Manage and track user-reported issues through the ServiceNow ticketing system
Perform root cause analysis and coordinate escalations with technical teams
Provide day-to-day administration support for SharePoint sites including permissions and site configuration
Advise users on SharePoint site usage, document management practices, and governance standards
Support migration and deployment activities by addressing post-implementation issues and stabilizing the user environment
Maintain support documentation, procedures, and knowledge base articles
Senior Technical Analyst (3-5 years of experience) required to support M365/SharePoint document management operations using Microsoft 365, SharePoint Online, and ServiceNow. (192750) Our public sector client is seeking a Technical Analyst (3-5 years of experience) to support M365/SharePoint document management operations using Microsoft 365, SharePoint Online, and ServiceNow.
This role supports the rollout and ongoing operation of an enterprise M365/SharePoint Document Management Solution within a local public sector environment. The position focuses on application support, SharePoint administration, incident triage, and ServiceNow ticket management to ensure stable and effective service delivery.



The Analyst will work closely with users and technical teams to support migrations, deployments, onboarding activities, and post-implementation stabilization.
Contract, Toronto, Working Hours: EST
Must Haves 3-5 years providing application support in an enterprise environment
Demonstrated support of Microsoft 365 and SharePoint Online including user support , configuration , and issue resolution
Hands-on use of ServiceNow , incident triage , root cause analysis , and ITSM tools in a production environment
SharePoint site administration including permissions management , site configuration , document libraries , and content structures
University or Community College diploma/degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience
Nice to Have Support of SharePoint migrations, deployments, or organization-wide implementations
Development and maintenance of support documentation and knowledge base articles
Responsibilities Provide tiered application support for the M365/SharePoint environment including incident triage, issue analysis, and resolution
Manage and track user-reported issues through the ServiceNow ticketing system
Perform root cause analysis and coordinate escalations with technical teams
Provide day-to-day administration support for SharePoint sites including permissions and site configuration
Advise users on SharePoint site usage, document management practices, and governance standards
Support migration and deployment activities by addressing post-implementation issues and stabilizing the user environment
Maintain support documentation, procedures, and knowledge base articles

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📌 Senior Technical Analyst (3–5 years of experience) required to support/SharePoint document mana (Ontario)
🏢 S.i. Systems
📍 Ontario